Returns & Refunds Policy – AtlasStore.online
At AtlasStore.online, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help make returns, exchanges, and refunds as smooth and simple as possible.
Return & Refund Eligibility
You may request a return or refund under the following conditions:
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Product Not Available: If we’re unable to procure the item within 7–10 working days from the date of your order approval.
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Product Arrives Faulty or Damaged: Items that are non-repairable or clearly defective on arrival.
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Lost in Transit: Products lost during the shipping process.
General Return Terms
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Items purchased as part of promotional bundles or offers (e.g. Buy 1 Get 1 Free) must be returned together to be eligible for a refund.
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Returns must include original packaging, manuals, and accessories. Incomplete returns may be declined.
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Refunds are initiated only after a successful quality check, which may take 4–5 business days, plus 2 business days for processing.
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Refunds will be credited to your original payment method. Depending on your bank, this may appear in your next billing cycle.
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If returning all items due to fault or damage, delivery charges will be refunded in full. If only some items are returned, a partial delivery fee may apply.
7-Day Money Back Guarantee
Changed your mind? You can return items within 7 days if:
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The item is unused, in resellable condition, and in original sealed packaging.
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Consumables (e.g., cartridges, DVDs) and accessories (e.g., chargers, batteries) must be unopened.
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Delivery, card transaction fees, and courier pickup fees will be deducted from the refund.
Courier & Supplier Deliveries
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For items delivered via courier, contact our Customer Service to arrange a return pickup. Items must be repackaged properly.
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For large or supplier-delivered items (e.g., TVs, appliances), we will coordinate with the supplier to schedule a return.
Electrical & Electronic Products
Specific terms apply:
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Must be returned with all original packaging, accessories, and manuals.
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Returns/refunds will not be accepted for opened items such as mobiles, laptops, cameras, personal care items, hygiene products, and digital cards.
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Items must be inspected by an authorized service center, which may take up to 4 business days. Refunds or exchanges will only be approved upon confirmation of a manufacturing defect.
Third-Party Products / Marketplace Items
For products sold by third-party vendors on AtlasStore.online:
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AtlasStore.online is not responsible for non-performance or breach by third-party sellers.
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We do not guarantee the quality, warranty, or delivery of items sold by vendors or resellers.
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You agree to release AtlasStore.online from liability in these cases and deal directly with the third-party vendor.
However, we maintain high customer service standards and will do our best to support you in resolving any issues.
Additional Information
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Courier returns are free for damaged or defective items. Return shipping costs for “change of mind” cases will be deducted.
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Any product returned not meeting the conditions outlined above may be subject to a restocking fee or refusal.
Need Help?
Contact our Customer Service Team for any assistance, return coordination, or complaints. We are committed to resolving your concerns promptly and professionally.
📞 Customer Support: +968 94467755
📧 Email: info@atlasstore.online
