Privacy and Policy
At Atlas Store, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our website, services, or interacting with us—whether online or in person—you agree to the practices described in this policy.
We are committed to keeping your personal data secure, confidential, and used only as necessary to deliver the best possible experience with Atlas Store.
- Who We Are
This Privacy Policy applies to all personal information collected by Atlas Store. Throughout this document, “Atlas Store”, “we”, “our”, or “us” refers to atlasstore.online and its managing entity.
- How We Collect Your Information
We collect personal data directly from you or automatically through your interaction with our site. This includes:
- When you register or create an account
- When you shop with us or place orders
- When you sign up for promotions, giveaways, newsletters, or surveys
- When you interact with our support team
- Via cookies, web beacons, and other tracking tools
Personal data collected may include:
- Name, email address, contact numbers, shipping/billing addresses
- Demographic information such as age, gender, and location
- Purchase and browsing history, product preferences
- Device details, browser type, IP address, and site usage patterns
We may also use cookies and similar technologies to personalize your shopping experience and improve our services.
- How We Use Your Information
We use your information to:
- Process orders, payments, returns, and refunds
- Provide customer support and resolve issues
- Send order confirmations, delivery updates, and invoices
- Improve our website and personalize your experience
- Send promotional emails and updates (only if opted-in)
- Prevent fraud and ensure website security
We may also use anonymized or aggregated data for analytics and business development purposes.
- Sharing Your Information
Your personal data may be shared with trusted third parties only for the purposes of fulfilling services. This includes:
- Delivery providers
- Payment gateways
- IT and support services
- Marketing or analytics platforms (only with consent)
We do not sell or rent your personal information. We may disclose your data if required by law or for the protection of our legal rights.
- Marketing and Communication
With your permission, we may send you updates about:
- Exclusive offers and promotions
- New product launches
- Website and policy updates
You may opt-out of marketing communications at any time by using the unsubscribe link in our emails or replying to SMS with the provided opt-out code.
- Your Rights
You have the right to:
- Access or update your personal data
- Request deletion of your data (subject to applicable laws)
- Object to or restrict how your data is used
- Withdraw consent for marketing communications
- File a complaint with data protection authorities if you feel your rights are not respected
- Data Security
We take data security seriously and use appropriate measures to protect your information from unauthorized access, alteration, or loss. While no system is 100% secure, we continuously strive to safeguard your information to the best of our ability.
- Third-Party Services and Social Media
We operate accounts on social platforms (e.g., Facebook, Instagram) to engage with our community. Posts on these platforms are subject to their own terms and privacy practices. We do not take responsibility for content or practices outside of our control.
- Fraud Awareness
Atlas Store is aware of fraudulent attempts that may impersonate us via phone, email, or messaging apps. We never ask for sensitive information like bank details through such means. Report suspicious activity immediately to our official support channels.
- Contact Us
If you have any questions or concerns about this Privacy Policy or your data:
📧 Email: support@atlasstore.online
📍 Support Hours: Saturday to Thursday, 8:00 AM – 01:00 PM and 4:00 PM – 10:00 PM | Friday, 4:00 PM – 10:00 PM (Oman Time)
- Limitation of Liability
Atlas Store shall not be held liable for indirect damages arising from the use or inability to use our services or website, including unauthorized access, hacking, or other breaches beyond our reasonable control.
- Indemnity
By using atlasstore.online, you agree to indemnify and hold us harmless from any claims, losses, or damages arising from your misuse of the website.
- Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes will be subject to the jurisdiction of the courts of Abu Dhabi, UAE.
